At VOY, we want you to be satisfied with your purchase. Please review our Returns & Exchanges Policy below.
1. Return & Exchange Period
Eligible items may be returned or exchanged within 14 days of receiving your online order, subject to applicable consumer protection laws and the conditions outlined below.
2. Eligibility Conditions
To be eligible for a return or exchange:
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The item must be returned in its original condition and packaging.
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The original product tags and labels must remain attached to the item.
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The item must be unworn, unused, unwashed, and unaltered.
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Proof of purchase, such as the original receipt or order number, must be provided.
Items that do not meet these conditions may not qualify for a return or exchange, except where applicable law provides otherwise.
3. Exchanges
Exchanges are subject to product availability. If the requested item is unavailable, our customer service team will assist you with the available options in accordance with this policy and applicable consumer protection laws.
4. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please submit your request through our official Returns & Exchanges Portal. Such cases will be handled in accordance with applicable consumer protection laws.
5. Refunds
Refunds will be processed only after the returned item has been received and inspected by our Quality Control (QC) team to verify that it meets the return conditions outlined in this policy.
Once the returned item has passed the inspection and the refund has been approved, the refund will be issued through one of the following methods:
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InstaPay
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Bank Transfer
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Cash on Collection
All refunds are subject to verification and approval, in accordance with applicable consumer protection laws.
6. Inspection & Approval
All returned items are subject to inspection by our Quality Control (QC) team before a return, exchange, or refund is approved. The returned item must meet the eligibility conditions specified in this policy, subject to applicable consumer protection laws.
7. How to Request a Return or Exchange
All return and exchange requests must be submitted through our official Returns & Exchanges Portal using the link below:
https://thesolutionn.com/estabdali/voy-egypt/returns
Please complete the required information and follow the instructions provided on the portal to submit your request.








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